Just a couple of questions to try and diagnose the problem:

Does the Display tab in dxdiag state that Direct3D Acceleration is 'Enabled'? This can be found in the 'DirectX Features' box. If so, try clicking 'Test Direct3D' to ensure that the 3D acceleration is functioning properly.

Also, what graphics card do you have? This is displayed in the 'Device' Box on the same page.

Hi Don

Not entirely sure what the problem is here. What version of Autograph are you using? You can find this in the Help->About box.

One other thing to check is that you are in either a 16-bit or 32-bit colour quality mode. This can be determined by right-clicking on the desktop and selecting 'Properties'. Click the 'Settings' tab and ensure that the colour quality is either 16 or 32-bit. Direct3D will not operate in any other colour quality. However, it usually gives you a warning if you are in the wrong mode so it is a bit of a long shot.

Also make sure that you have the latest driver from Intel. This can be found at the following link:

http://downloadfinder.intel.com/scripts-df/Product_Filter.asp?ProductID=797

One final thing, it might be useful if you could send me a file containing your dxdiag info. You can do this by clicking the 'Save All Information' button. Email the resulting file to me at marknospam@autograph-maths.com. Remove the nospam in the email address.

Regards
Mark

BTW there is a free upgrade available to 3.04. Contact your dealer to obtain this.

Regards
Mark

Hi Don

I'm a little confused as to your situation at the moment. Are you saying that when you login as a non-admin user on the machine that you updated the graphics card drivers on, that you get the error message? In other words, it works for admin users but not for non-admins on the same machine?

If so this sounds very odd since graphics card drivers are installed on a per-machine basis rather than a per-user, so there should be no difference between logging in as an admin and as a non-admin user. The only thing I can think of is that DirectX has somehow not properly installed for non-admin users. Does dxdiag give the same information for non-admins as it did for admin users?

The upgrade to 3.04 probably won't make any difference as I'm not entirely sure that this is a specific Autograph problem. It sounds more like a graphics card driver/DirectX setup problem. However, if you do wish to upgrade it is very painless assuming you are using Group Policy for software deployment.

Hope this is of some help.

Cheers
Mark