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getting started (Read 1729 times)
Carolyn
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getting started
13th Jun, 2011 at 10:08am
 
i have installed Autograph and also adobe shockwave. However i want to show the confidence interval demonstration tutorial to my students. When i go into this page, i get a message, "Adobe shockwave player is now installing" but it never completes this process, so i am unable to show the confidence interval tutorial. Please help - the school IT technician cannot help me either.
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Simon
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Re: getting started
Reply #1 - 13th Jun, 2011 at 3:10pm
 
Dear Carolyn,

Can you please let me know what version of Autograph you are running? (Go to Help > About in Autograph)

Kind regards,

Simon
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Carolyn
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Re: getting started
Reply #2 - 14th Jun, 2011 at 4:01am
 
I am using Autograph 3.20 (version 3) and my laptop has word 2010 installed.
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Simon
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Re: getting started
Reply #3 - 14th Jun, 2011 at 3:28pm
 
Dear Carolyn,

If you have version 3.20 then you qualify for a free upgrade to 3.3, which does not use Shockwave so the problem will not exist. Please contact the company you purchased Autograph from in order to obtain your upgrade.

Kind regards,

Simon
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