Microsoft Visual C ++ Runtime Library Error

[ryanj]

Hi there, we have autograph on the network, it works fine however doing a client install has given me the above error.

I have uninstalled etc but that was no help. Did a few things I found on this forum and have the standard element working but not the advanced which is what I need.

Any suggestions?

Thanks

[Stephen_Whipp]

Hi,

Our apologies for the problems you are experiencing

In Order to help, I\'ll need to know what version of Autograph are you running?

kind regards

[ryanj]

Hi there - Version 3

[ryanj]

any ideas?

[Stephen_Whipp]

Hi, sorry about the delay, you\'ll need to be a bit more specific about the version. If you have 3.11 or before then there\'s one fix but if you have 3.2 then its another.

Sorry about this.

[ryanj]

Sorry, it says version 3 but once i look into the properties it
says Autograph 3.20.

[Stephen_Whipp]

Hi,

Well this error is usually caused by the toolbar files not having registered correctly. This seems to happen on a few networks.

For 3.20, the solution is to run regsvr32 on the 2 files found in our common files folder: for example

regsvr32.exe "c:\\program files\\Common Files\\Autograph 3\\Codejock.CommandBars.Unicode.v10.4.2.ocx" /s

regsvr32.exe "c:\\program files\\Common Files\\Autograph 3\\Codejock.DockingPane.Unicode.v10.4.2.ocx" /s

As you need to deploy this across the network, it is best done as a startup script. It doesn\'t matter if its run multiple times, so you can leave it on the script. Or you can remove it after its been run on all machines. The /s option stops it throwing up a nasty message box.

Hope this helps