MSI Install error

[rwood]

For some reason an MSI installer package that has worked on many machines before just won\'t work on the current machine i am working on. Ihad a look in event viewer and found this

Product: Autograph 3 -- Error 1904.Module C:\\WINDOWS\\system32\\Macromed\\Flash\\Flash.ocx failed to register.  HRESULT -2147319780

I have the latest version of flash DL\'d today.
Running Windows XP Pro.
Installing from Windows Server 2003.

any suggestions?

[Simon]

Hi rwood,

This error is caused by the fact you have a newer version of flash on the machines than Autograph is trying to install. You can safely ignore the error and everything will work fine.

If you are deploying a server managed network installation then you can stop it installing flash on the advanced page of the installer customiser.

Hope this helps,

Simon

[rwood]

Hello Simon,

I figured it was because flash was new but couldn\'t be sure. I am installing via the managed installation. I\'ve had a look but can\'t see any way to prevent autograph from trying to install flash. Because it\'s not a manual install, it runs before logon. the install just fails without me being able to do anything.

Roy

[Stephen_Whipp]

hi,

With a managed installation you can disable the installation of flash in the installer customiser. There is a check box on the advanced page. You will however have to ensure that Shockwave 10 is available on the target machines if you want the extra\'s pages to run. SHockwave 11 (which is the default download now) is none compatable owing to fundamental changes in the new version and will cause major problems if present and Shockwave 10 is not.

The other answer is to undeploy flash from the machines before installing Autograph and then to redeploy flash afterwards, which should work fine.

hope this helps

Kind Regards

[rwood]

it\'s a new machine i\'m doing this with. i have the latest shockwave too. i have to remove this and somehow get an older version? Where am I going to get an older version?

I have looked at every option available when setting up a new package and there is no checkbox saying anything about flash.

[Stephen_Whipp]

Hi,

To clarify:

The option isn\'t found in the group policy settings, its in our installer customiser which can be found on your CD under

\\Browse\\Installation on pre ML CDs and in
\\Browse\\EN\\6.INSTALLATION on the ML CD

This utility creates an MST which can be added to the Modifications Tab of the GPO Installer action

The option Install Shockwave and Flash should be found in the advanced options

This utility is also used to add your licensing information in so that it is rolled out to every machine, if its not run then all the deployed images will be unlicensed

The shockwave installer issue is a bit of a pain. They seem to have removed it from their site, despite their technical notes re that shockwave 10 content doesn\'t work with shockwave 11. I\'ll email you a zip containing an MSI and Exe of the installer to the address on your profile.

Hope this helps

Kind Regards

[rwood]

aha. i know what you mean now when you mention the transformer file. Have not actually touched the Cd in years since we first got it.

I creted a new transformer file with the flash box unchecked!
I also uninstalled shockwave 11 and put on version 10 that you sent me, thankyou very much!

ran it all again and it worked! Woohoo! thankyou for your time and patience

[Stephen_Whipp]

excellent, if you have any further problems please don\'t hesitate to get back in touch with us.

Kind Regards