trouble with installing autograph

[hanyragy]

i just downloaded the 30 day trial version, it wont install as it gives an error message about not being able to find a temporary internet file, I even reinstalled it making sure I dont delete any temporary internet files but still doing the same problem

[Stephen_Whipp]

Hi,

I apologise for problems you are encountering, can you tell me the name of the temporary internet file that is missing?

kind regards

Stephen Whipp

The Autograph Team

[Amanda]

Ok I just tried installing the 30 day trial version, and i got the same error message about half way through the installation-

Product: Autograph 30-day Preview -- Error 1311.Source file not found(cabinet): C:\\DOCUME~1\\Andrew\\LOCALS~1\\Temp\\Temporary Directory 1 for 3.041-30day-minimal.zip\\30-day-Web-minimal\\Data1.cab.  Verify that the file exists and that you can access it.

I redownloaded the file and still got the same error on installation and have even tried installing both the minimal and full versions of the program without any luck. Any suggestions as to the cause of the problem would be greatly appreciated  ???

[Stephen_Whipp]

One thing to try is unzipping the installation to a directory before running it. It sounds like it can\'t find the cab file because its still within the zip file.

hope this helps

Stephen Whipp